Health & Safety
One-day essentials, or the three-day course for supervisors and managers.
from£90per person
A properly accredited customer service course for shop and front-of-house staff. Many businesses run this in-house; we deliver the certificated version, tailored to your customers.
What you'll learn
- First impressions, meet and greet
- Understanding customer needs and expectations
- Handling complaints and difficult conversations
- After-sales service and building repeat business
- Your role in the customer journey
Who it's for
Retail, hospitality and reception staff, and anyone who deals with the public.
Where and how we deliver it
Most of our training happens at your premises — offices, sites, factories, care homes, schools and sales offices across West Yorkshire, the wider region and beyond. We bring everything with us. Individuals and small groups can join an open course at our Wakefield training rooms; ask us for the next date.
Every price includes course paperwork, your certificate and the course book. No hidden extras.